Privacy policy

Information we collect

We collect the details you give us when you create an account or place an order: your name, phone number, email address, delivery addresses and payment references.

We also collect technical information such as device type, app version and approximate location, which we use to dispatch deliveries and keep tracking accurate.

How we use your information

We use your information to process orders, dispatch and track deliveries, issue receipts and invoices, provide customer support, prevent fraud and meet our regulatory obligations.

We may send you service messages about your orders. Marketing messages are optional and you can opt out at any time.

Sharing

We share only what is necessary with delivery partners, payment processors and, where the law requires it, regulators or law-enforcement authorities. We do not sell personal data.

Retention and security

We retain order and transaction records for as long as required for accounting and regulatory purposes, and we protect data with access controls, encryption in transit and regular reviews.

Your rights

You can request access to, correction of, or deletion of your personal data. Questions about this policy can be sent to support@gonfill.com or raised with our support team on WhatsApp.