Help centre
Frequently asked questions.
Can't find what you're looking for? Our support team is just a call or a chat away.
- How do I place an order?
- Choose your fuel type and volume on the app or website, set your delivery location, and pay. The whole flow takes under two minutes.
- Can I schedule a delivery?
- Yes. You can schedule deliveries up to seven days in advance via the app or website, ideal for businesses that need consistent supply.
- Is there a minimum order?
- Petrol orders start from 10 litres, diesel from 50 litres and cooking gas from a 3kg cylinder. The exact minimum for your location is shown before you pay.
- Is there an offer for new customers?
- Yes, new customers get ₦500 off their first delivery, applied automatically at checkout.
- Can I change or cancel an order?
- You can change or cancel free of charge until the vehicle is dispatched. After dispatch, contact support on the hotline and we will do what we can.
- How fast is delivery?
- We aim to deliver within 45 minutes in major cities. In some areas same-day delivery is guaranteed. During high-demand periods we give you an accurate estimate at checkout.
- What areas do you cover?
- We currently cover Lagos, Abuja, Port Harcourt, Ibadan, Kano, Enugu and 30+ other cities, and we are expanding continuously. Check the coverage page to confirm your area.
- What happens if nobody is there to receive the delivery?
- Our attendant calls you on arrival and waits. If we cannot complete the delivery after a reasonable wait, we reschedule it, a repeat failed attempt may attract a redelivery charge, which we always explain first.
- How do refunds work?
- If an order cannot be fulfilled, the amount is refunded to your wallet immediately or back to your original payment method within a few working days.
- Can I track my delivery?
- Yes. Track the delivery vehicle live on the map from dispatch to your doorstep.
- How do I pay?
- We accept Paystack, Flutterwave, bank transfer, USSD, and cash on delivery in select areas. All transactions are secured and receipts are sent by email and SMS.
- Can I pay from a wallet?
- Yes. Fund your in-app wallet by transfer, card or USSD and pay for future orders in one tap. Corporate wallets support per-employee limits.
- Are there hidden charges?
- No. The price you see at checkout is the price you pay, no queue premium, no surprise fees.
- Is the fuel quality guaranteed?
- Yes. All our fuel is sourced from NNPC-licensed depots with strict quality checks. Our tankers are DPR-certified and regularly inspected.
- Is it safe to refuel at my home or office?
- Yes. Attendants are safety-certified, vehicles carry fire-suppression equipment, and every delivery is insured.
- How do I know I got the litres I paid for?
- Every vehicle carries a calibrated, certified meter. The reading is captured in the app and printed on your receipt at the point of delivery.
- Do you offer business accounts?
- Yes. Corporate accounts include a fuel credit wallet, per-employee limits, real-time spend reporting, multi-branch support and monthly VAT invoicing.
- How long does activation take?
- Registered organisations are typically activated within 24 business hours.
- Where can I download the app?
- The Go N’ Fill app is available now on Google Play. The iOS app is on the way.
- Can we get credit terms?
- Bulk and contracted customers can be set up with credit terms and consolidated monthly invoicing.
Still need a hand?
Our Nigerian-based support team answers on WhatsApp, phone and email.